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Service Advisor

Job Description:
Service Advisor Five Star Equipment is currently seeking an experienced Service Advisor join our team in Kirkwood, NY.
About us: Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries.
Each employee is guided in their daily work by the same core Mission, Vision and Values.
At Five Star Equipment, we Power Our Customers' Success through our dedicated and knowledgeable team, our quality products and our focus on customer service.
Summary:
Five Star Equipment has an exciting opportunity for a Service Advisor in our Kirkwood, NY branch.
Our ideal candidate will have superior customer service skills and experience in building and strengthening relationships with customers.
The Service Advisor is a branch position assisting the branch's Service Manager, working as the "face of the branch" for the Service Department.
The Service Advisor will foster brand loyalty by providing accurate and timely technical support and offering equipment service programs to customers.
Sales experience a plus, as the Service Advisor will offer service program upsells as a problem solver when the opportunity exists.
Strong phone communication skills are important.
Responsibilities: The Service Advisor is the direct point of contact with a customer and works with the Service Department to ensure the customer's needs and expectations are met in a timely manner.
Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail.
Accurately takes customer information, records the customer's requests in the system and expedites service.
Develops quotes for Service Technicians in accordance to company policy.
Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer.
Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service are discovered.
Responsible for timely opening and closing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.
Must understand and apply proper procedures related to paper or computer-based purchase orders, parts lists, invoices, vendor accounts receivables, etc.
Reports safety concerns, incidents related to near-miss, accidents or injury ASAP to proper company representative.
Participates in scheduled or informal performance reviews with supervisor as needed.
Education and
Experience:
College degree preferred but not required 2-5 years' experience Compensation and
Benefits: Compensation commensurate with experience Job offers very Competitive Wages plus EXCELLENT Benefits, Vacation Time and a 401k Match just to name a few.


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